We love coming to work every day because we have the sense that what we do makes a difference. Improving CX does more than create loyalty. It connects people to the things they care about. It helps companies grow and innovate. And, at the largest scale, it helps bridge cultures. We’re here because we’re about doing CX better than anyone else. And that’s the reason for you to be here, too.
SINCE 2004, WE HAVE COMBINED:
A Proven Approach delivered by a team of senior professionals that solves your unique business problems. Our customer-driven approach is unbiased and optimizes the technology solution to your unique requirements.
Performance-based Commitments that fully align our work to your goals and objectives. PTP believes putting our “skin in the game” is critical to maximizing project success and achieving your strategic goals. We are willing to tie our success to project results because we are confident in our ability to deliver on our promises.
A Culture of Partnership, Hard Work, and Collaboration that is effective and comfortable for your organization. We work alongside your organization and recognize that knowledge transfer is a critical success factor in all projects.
John is a hands-on leader with an unwavering commitment to client satisfaction. The successful execution of this commitment is best evidenced by PTP’s proven track record of repeat business and referrals. Through John’s strategic, operational and financial leadership, he created and built PTP into a leading provider of customer experience solutions. As PTP’s founder and chief executive, he has overall responsibility for the success of all PTP engagements. John learned his craft by working for 23 years at American Management Systems (AMS), a company founded and run by Robert McNamara’s Whiz Kids. As Vice President, he founded and grew AMS’ Sacramento Regional Office into one of AMS’ most successful businesses. John’s career is built on the principle of “doing before leading” and believes in staying personally active with PTP’s clients and partners to always exceed their expectations. John holds an MBA from UCLA and a BS in computer science and math from the University of Illinois.
As Partner and Vice President at PTP, Jeff has launched PTP’s customer experience practice into a successful, growing $25 million organization over the last 11 years. Jeff is a results-oriented leader with over 20 years of experience managing complex projects and teams to help organizations transform their customer interactions through the intelligent use of technology. His passion to push boundaries and surpass client expectations, paired with a quick intellect, enables him to help clients innovate in the customer experience space. Before joining PTP, Jeff was a senior manager in ScanSoft’s (Nuance) Professional Services Organization. In this role, he managed some of the largest and most complex projects, overseeing a team of project managers, technical architects, user interface designers and application developers, and served as a liaison between the professional services organization and the product teams. Jeff holds a BS in computer science from Cal Poly San Luis Obispo.
For over 30 years, Manuel has been providing IT solutions and services to both public and private sector clients. As Partner and Executive Vice President of PTP, Manuel has long-term partnerships built on trust and integrity with public sector executives and their teams to bring innovative solutions and services to meet their business objectives and the ever demanding and pressing needs placed on the public sector. He has been involved in the successful implementation of some of the largest IT initiatives in the United States, while also overseeing strategic initiatives in areas such as IT security and Business Analytics. Prior to PTP, he was a Director at American Management Systems where he was responsible for project delivery, account management and business development. Manuel holds a BS in business administration and accounting from California State University, San Jose
Ronald has been working in the Information Technology industry for over 30 years, with over 20 years of experience dedicated to Information Security. As Vice President of the Security Solutions Division at PTP, he is responsible for the direction and operations of the division. Prior to joining PTP, Ronald served as the Vice President of the Vulnerability Assessment Division at SAIC where he successfully exploited dozens of the largest financial systems in the world including twice hacking SWIFT implementations. At Digital Equipment Corporation, he led teams to design and implement Enterprise Networking Systems comprised of more than 40,000 nodes for Citibank, the Department of Defense, CIA and NSA.
Ronald has assessed the security of over half the Fortune 50 and dozens of the largest State and local Governments including Texas Department of Health, CalPERS, Georgia Technology Authority, California DMV, California Department of Technology, and the City of Chicago.
As Vice President of Sales and Marketing at PTP, Lynn has grown a successful marketing, sales and business development customer experience (CX) organization. Lynn’s strategic relationships, developed from 18 years of consulting experience in the CX space, have enabled her to create a rich partner ecosystem of CX solutions that innovate to answer the business challenges of today’s society. A true partner to her clients and peers, Lynn is driven by her passion to add value to companies reinventing the way they engage their customers. Her rich, technical experience in business consulting with PTP, Microsoft and Nuance provides her with a strong knowledge base across platforms and solutions. Lynn holds an MBA with an emphasis in international business from the Carlson School of Management and has helped U.S.-based fortune 500 clients deploy CX solutions globally.