Crystal Collier is no stranger to the customer experience (CX) realm. And she has a lot of valuable insight to share.
The contact center is constantly evolving.
Making digital content accessible is not only the right thing to do, it’s the law.
For the past decade my mother watched as my siblings and I learned how to text, take pictures, play games and browse the internet on our cellphones. On her 55th birthday, I gave my mother her very first smartphone.