16 July 2020

Migrating Your Contact Center to the Cloud: 5 Key Considerations

During these times, the Cloud has proven itself. So when should you really move your on-premise contact center platform to a cloud solution?

Contact Center as a Service (CCaaS) is a growing industry. Tech analyst Gartner predicts that end-user spending on CCaaS licenses and services will grow from $2.9 billion in 2018 to $9.8 billion in 2023, whereas spending for on-premise licenses and services will drop from $7.9 billion to $5.5 billion during the same time span.

On top of that, the COVID-19 crisis has put a spotlight on cloud solutions. Why? With most agents having to work remote, cloud apps were put to the test. And they proved themselves. So is now the right time to migrate to the cloud? And if so what are all the factors to consider?


Moving to the cloud can be pretty disruptive to operations, so you need a clear roadmap and plan.

Fortunately, we have a lot of contact center experts at PTP. We’ve been helping top brands implement innovative contact center solutions for years, and understand all of the challenges and benefits that lie in the path.

So we’ve put together a free ebook for you: “Moving Your Contact Center to the Cloud: The Top 5 Considerations“.

In this ebook, you’ll learn:

  • Key considerations before committing to moving to the cloud
  • The right questions to ask your solution provider
  • Hidden factors that you may not be aware of

 Get the Cloud Migration ebook  


Andy Middleton
Diane Halliwell

The authors of this ebook, our own Diane Halliwell and Andy Middleton, collectively bring over 45 years of experience in assessing, designing, and implementing innovative contact center solutions. From the people, to the technology, to the process – they bring an objective perspective that we want to share with you.

Before you make any major decisions, check out our guide and let us know what you think.

We hope it helps inform the right investments and decisions at your organization.

Authored bY

Mark Pendolino

Mark Pendolino is the Director of Marketing at PTP, overseeing the creation of customer experience content focused on helping organizations discover best practices for evolving the customer journey. Prior to PTP, Mark managed teams for companies such as Microsoft, Smartsheet, Fujitsu, and Parsons Brinckerhoff. Mark holds a master’s in Communication in Digital Media from the University of Washington, and a bachelor’s in Technical Communications from Metropolitan State University of Denver. In his downtime, Mark likes to thrash a bit on the drumkit and pretend he’s a rock star.


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