We’re Here to Help You
Solve the Biggest Challenges in Customer Service
Your customer’s experience is the new differentiator. Not product, not price, but experience. We help organizations of all kinds exceed customer expectations through innovative ideas and solutions to the biggest challenges in customer service. Whether it be technology, processes, or people - we make it work better.
What Are You Looking To Achieve?
What are the types of outcomes you are hoping to obtain from a customer service partner?
Understand Your Customer
Get the customer data you need to deliver personalized interactions for less cost.
Select, Deploy, and Optimize Technology
Make the most out of your investments and maximize value at every step.
Optimize Your Workforce
Empower your agents by providing them with the information, processes, and tools they need.
Improve Efficiency and Automate More Processes
Give your agents more information, give your customers more ways to self-serve, and see all the ways you can cut costs.
Improve Customer Satisfaction (CSAT) and Net Promoter Scores (NPS)
Improve the customer experience and ultimately your evaluation scores all with loyalty and retention in mind.
Bridging The Gap
Our Core Services
In order to provide an optimal experience for each and every customer, you need to customize your Customer Relationship Management and contact center solutions. PTP’s senior engineers and architects have the knowledge and expertise to find your inefficiencies and create a system that works for the benefit of your customers and your team.
Work With Us To
Retain Happy Customers and Gain New Ones
When you’re working with the right tools that give you the best customer insights and make your operations flow smoother, it makes your agents do well in their roles. And when your agents do well in their roles, your customers’ needs are satisfied and they will turn to you again and again. Doesn’t that sound nice? Contact PTP today for an assessment to get started.