Are You Meeting Customer Expectations?
Complex and fragmented organizations and processes can decrease customer satisfaction and increase agent effort, which leads to customers willing to take their business elsewhere.
Build a Holistic Solution
Bring Contact Center and CRM together
Bringing contact center and CRM together means that contact center can better determine customer intents and that CRM can proactively assist agents based on context.
Innovate to Exceed
PTP’s contact center solutions are designed to help you get more out of your current investments and give your team the right data and tools to provide great customer service.
More Effective Agents
Provides agents with the right tools and tasks at the right time to decrease agent and customer effort and time.
Unlock efficiencies that save you money.
Improve customer satisfaction for happier, more loyal customers.
We Care Because We’re Customers Too
We’re in this business because we want to create an environment for more positive customer experiences. Check out some of the top brands we’ve provided solutions for:
Our Contact Center Solutions
Our contact center solutions create efficiencies that cut costs, empower agents, simplify complex customer issues, and exceed customer expectations.
7 Innovative Ways to
Improve Customer Experience
If you're looking for the best solutions to improve your customer experience and win more happy customers, fill out the form below to download our eBook.