MAKE SURE YOUR CX SOLUTION
DEPLOYMENTS PERFORM

Details matter when implementing a CX solution that connects information and business silos to give a holistic view of the customer. Fortunately, we excel at this.

Project
Management

From the earliest stages of a project through implementation, we deliver outcome-focused and value-based project management services. Our approach is established from a successful, diverse portfolio of experience with complex, high-risk projects using a variety of procurement methodologies.

Our Project Management services include CX expertise and management of

  • Scope and Requirements
  • Schedule
  • Cost
  • Staffing
  • Communications
  • Risk Management
  • Sourcing
  • Technical Solutions
  • Quality Assurance
  • Project Integration

Requirements

We realize business requirements drive customer experience, so we work closely with all business divisions to make sure requirements map to your business needs.

By establishing and effectively managing requirements upfront, you will increase time to market, have the ability to optimize your technology solution in the future, improve quality and reduce costs.

We partner to manage discovery and requirements for

  • Business Process Transformations
  • System Integration Efforts
  • Customer Application Development

User
Experience

Elevate your brand experience with a simple, engaging and efficient user experience (UX). Every prospective customer who visits your website, logs into your mobile application, receives marketing material, talks to your sales staff or calls your contact center, should develop a positive relationship with your brand through a strategically planned user-centered design.

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Application
Development

We have all read about the project delays and failures that seem to be the norm on large complex IT projects that include custom application development.

Our strong, experienced team of developers adapts their methodology to your particular application and technical architecture. We have methodologies for waterfall, iterative and Agile approaches to software development. With this approach, we consistently deliver on time and budget to exceed your goals and expectations.

Our robust, end-to-end development life-cycle services include

  • Requirements development
  • Functional design
  • Technical design and specification
  • Enterprise architecture
  • Software architecture
  • Coding and debugging
  • Unit testing
  • Integration testing
  • System testing
  • Load and performance testing
  • Deployment planning and execution
  • User acceptance testing
  • Accuracy tuning
  • Agile, waterfall, iterative development methodologies

Systems
Integration

Our practice has broad and deep experience with systems integration, configuration, migration, conversion and training. We have extensive experience integrating solution sets from our rich ecosystem of partners to back office and legacy systems. No matter how complex or intricate your requirements are, our systems integrators have the experience to provide the foresight that brings efficiency and time saved.

Our developers have deep experience in a variety of general and specialized development tools including

  • HTML 5
  • Voice XML
  • Speech and IVR programing
  • Nuance
  • Avaya
  • Salesforce
  • MS-Dynamic
  • Oracle
  • Cisco
  • Genesys

Tuning

We take a pragmatic approach to Tuning, using your key business objectives as the drivers for our analysis and recommendations. Our proven methodology and team of user interface, speech science and application development experts consistently exceed expectations.

Tuning is a critical phase in any IVR, web-based or high-transaction environment. In many of these applications, the user interface serves as the customer’s primary channel into your organization. Therefore, to maximize customer satisfaction and the external image of your organization, you must ensure you are getting the most out of your applications. In addition to increased customer satisfaction, our Tuning service helps maximize your ROI by increasing automation rates and driving down operational costs.

We provide a full suite of Tuning services including

  • Implementation
  • Analysis
  • Reporting

SEE HOW OUR STRATEGIES LEAD TO SUCCESS  CONTACT US