Planning

In the complex, omni-channel world, the decisions that you need to make to gain customer loyalty and reach your business goals can seem daunting. As an agnostic, systems integrator, we can help you navigate the process of transformation.

PROGRAM
MANAGEMENT

We bring a team of seasoned and professional business and IT consultants that understand the processes and complexity involved with large deployments of new technology and processes. We can help you navigate the process of transformation by steering you away from pitfalls and toward best practices. We know what questions to ask and where the critical dependencies lie. Our PMP certified Project Managers can work with you—or as a part of your team—to achieve successful deployments that are on-time and on-budget.

Our program management office (PMO) employs experienced PMP individuals, who can handle

  • Procurement management plans and documentation
  • Requirements and risk assessments
  • Project schedules and cost estimates

PROCUREMENT
MARKETPLACE

The objective of our Procurement Assistance service is to assist system integrators and customers in procuring CX solutions that maximize ROI and customer satisfaction. To do this, we leverage market research, industry benchmarks, the competitive landscape and rich relationships with innovative technology providers.

VENDOR
SELECTION

We help you select the best of class technology provider for your specific needs and environment.

  • ROI and Customer Satisfaction Estimates
  • Quality of Project Management, Development and Deployment Services
  • Optimization of Current Infrastructure and Contact Center Compatibility
  • Matched Skill Set of the Proposed Platform and Maintenance
  • Reliability, Extensibility and Scalability of Proposed Platform
  • Standards Based vs. Proprietary

SEE HOW OUR STRATEGIES LEAD TO SUCCESS  Contact Us