Industry statistics show that maintenance costs represent the majority of system expenses. We are a proven provider of maintenance services to maximize value and offer global 24×7 support.

Throughout implementation, we provide knowledge transfer to you, so you can maintain and support your application when we turn it over to you. In addition, we offer post-deployment support to enable a quick, convenient resolution to all issues.

Our Maintenance & Support service protects you after deploying an application with us. We take care of

  • Break/Fix
  • Technology Updates
  • Assessment and Optimization
  • In-house Technical Staffing
  • Training


Following deployment, your application will require updates based on changes to your business needs, objectives and customer base. These updates include adding new functionality, maintaining consistency with brand tenants or meeting the dynamic needs of customers.

We offer Enhancement & Modification services for leveraging your investment in your existing applications. Our proven methodology and best practices enable us to quickly understand your application environment and efficiently implement the identified enhancements. We support applications built using our Implementation services or those built by you or another vendor.


We take a pragmatic approach to Tuning, using your key business objectives as the drivers for our analysis and recommendations. Our proven methodology and team of user interface, speech science and application development experts consistently exceed expectations.

Tuning is a critical phase in any IVR, web-based or high-transaction environment. In many of these applications, the user interface serves as the customer’s primary channel into your organization. Therefore, to maximize customer satisfaction and the external image of your organization, you must ensure you are getting the most out of your applications. In addition to increased customer satisfaction, our Tuning service helps maximize your ROI by increasing automation rates and driving down operational costs.

PTP provides a full suite of Tuning services including

  • Implementation
  • Analysis
  • Reporting