We’re launching an industry report on Artificial Intelligence (AI) and its impact on the customer experience. We’d love your input.
Artificial Intelligence. It’s the hot, trendy topic that gets bantered around as being ‘the next big thing’ in CX. But how much is hype vs. reality?
Curious as to which channels are the best to invest in? Which will make the most impact for your customer’s experience?
If you’re keeping up with the technology trends in the customer experience (CX) space, you’ll notice that Artificial Intelligence and Chatbots consistently being hyped up.
How important is customer experience (CX)? According to a report from the Temkin Group, an organization with $1 billion in annual revenue can achieve an average revenue increase of $823 million per year with only a moderate increase in customer satisfaction.
Crystal Collier is no stranger to the customer experience (CX) realm. And she has a lot of valuable insight to share.