What Contact Centers Can Learn From the Best Airport Lounges

What Contact Centers Can Learn From the Best Airport Lounges

Mark Pendolino Mark Pendolino | Thursday, August 2, 2018

For many people, air travel is stressful. From long lines at security to crowded terminals to delayed or even cancelled flights, getting from point A to point B is becoming increasingly pressure-filled. And when you consider that according to the International Air Transport Association (IATA), the number of air travelers will increase from 4 billion in 2017 to 7.8 billion in 2036, it’s clear that flying isn’t going to become any less stressful in the near future.

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