What Contact Centers Can Learn From the Best Airport Lounges

What Contact Centers Can Learn From the Best Airport Lounges

Mark Pendolino Mark Pendolino | Thursday, August 2, 2018

For many people, air travel is stressful. From long lines at security to crowded terminals to delayed or even cancelled flights, getting from point A to point B is becoming increasingly pressure-filled. And when you consider that according to the International Air Transport Association (IATA), the number of air travelers will increase from 4 billion in 2017 to 7.8 billion in 2036, it’s clear that flying isn’t going to become any less stressful in the near future.

Continue Reading »

The Difference Between Customer Experience and Customer Service

The Difference Between Customer Experience and Customer Service

Mark Pendolino Mark Pendolino | Tuesday, May 22, 2018

Customers are the chief drivers for business. Without them, operations simply wouldn’t exist. Having top-notch products and services along with a way to effectively market them is how you’ll attract customers but when it comes to retaining them, both customer service and customer experience management have a huge impact on their loyalty.

Continue Reading »