Wednesday, May 11, 2016
PTP Announces Cloud Resell and Services Agreement with Aspect Software Bringing Rapidly Deployable, Adaptable Customer Experience Solutions to Enterprise Clients
PTP, a leading provider of customer experience management solutions, has broadened its portfolio by partnering with Aspect Software to resell their industry leading “triple play” cloud-based CX offerings. As an organization that is dedicated to providing clients best-of- breed solutions that meet both business challenges and customer needs, this agreement enhances PTP’s ecosystem to solve the complex, CX challenges enterprises face today.
PTP will offer Aspect’s complete cloud solution set, including Zipwire, CXP, and WFO solutions. With Aspect’s cloud platform, PTP will be able to rapidly deploy CX solutions on an open architecture that is highly adaptable to integrations with other cloud platforms. CXP, in particular, will offer PTP clients a multi-media, omni-channel self-service platform that provides the channel connectivity that makes organizations easy to do business with.
“We are always looking to serve our clients and their customers’ needs,” said John Podlipnik, PTP Founder and President. “Aspect provides a customizable, enterprise-grade cloud offering that allows us to bring ease to complex customer experience challenges.”
When it comes to technology solution implementations, the market is moving rapidly to cloud. Organizations are forming cross-departmental customer experience charters for horizontal alignment. These charters work to implement unified technology systems, a 360° customer view and workflow based staffing efficiencies that reduce costs and increase customer engagement.
Customers want organizations to be easy to do business with. PTP and Aspect’s partnership brings the technology and strategy for organizations to create the connected customer experience that clients seek.
“PTP’s proven ability to transform the way enterprises engage with their customers across channels, and their culture of partnership, innovation, and collaboration make them a great addition to Aspect’s partner community,” said Mike Moors, Vice President of Worldwide Channel Sales. “We look forward to leveraging PTP’s expertise in enterprise-scale strategy, integration and support to offer customers a best-of-breed solution.”
PTP’s customer experience solutions and services transform how global organizations engage their customers. With the digital shift forcing organizations to unify their channels and offer transparency into customer intelligence across departments, PTP’s strategic, implementation and support services sit where the contact center meets customer relationship management. With top-tier partners and a vendor neutral approach, we provide strategy to increase customer loyalty enterprise wide.
To learn more about PTP, visit https://www.ptpinc.com/.
Aspect’s fully-integrated solution unifies the three most important facets of modern consumer engagement strategy: customer interaction management, workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centers and back offices seamlessly align their people, processes and touch points to deliver remarkable customer experiences.
For more information, visit http://www.aspect.com/.