Monday, July 8, 2013

WS iNet Announces Alliance with Performance Technology Partners – PTP’s First Reseller Agreement For Cloud‐Based Contact Center Solutions

Contact Center Technology Provider Enhances PTP’s Current Suite of Service Offerings

PLANO, Texas, July 8, 2013 – WS iNet, a premier provider of on‐demand contact center technology, today announced a reseller agreement with Performance Technology Partners, LLC (PTP), a global contact center consulting firm focused on delivering multi‐channel customer experience solutions.

“This alliance with WS iNet is a milestone for PTP,” said John Podlipnik, CEO and president of PTP. “We’ve been focused on feature‐rich applications to support our clients’ contact centers, concentrating on premise‐based call centers. With the addition of WS iNet, we can present our clients with cloud‐ based solutions that will open doors to virtual business strategies for enhanced efficiencies and more engaged, highly skilled agents.”

Virtual contact centers have emerged as the preferred model to handle growth and fluctuations in call center service demand. Since premise‐based call centers rely on a talent pool within a 50‐mile radius of the facility, using virtual agents allows greater staffing flexibility. In addition, typical emergency situations such as inclement weather, disasters or unforeseen power outages are not an issue. The virtual model provides immediate and rapid redistribution of transactions in a seamless manner.

“The reseller agreement with PTP is an ideal match for us,” said Bob Moseley, vice president and general manager of WS iNet. “PTP’s clients will benefit from our advanced, cloud‐based technologies that elevate the customer experience, including access to multichannel, mobile and social media tools.”

Tim Houlne, CEO of WS iNet and Working Solutions added, “This is a win‐win for both of our companies. WS iNet is a pioneer in virtual customer service platforms, and PTP can leverage our years of experience. With access to our network of more than 100,000 high‐caliber agents coupled with our proprietary development programs, we can all reach our collective goal of driving more sales and first call resolution while ensuring better customer engagement.”

About PTP

PTP is a global Contact Center Consulting firm focused on delivering multi‐channel customer experience solutions to the Enterprise and Government marketplace. Our seasoned professionals help companies design, implement, and manage solutions that balance cost with an exceptional customer experience. Whether you are looking to build a multi‐channel business strategy with solutions such as analytics, social media and mobile, or migrate from legacy systems to standards‐based solutions, PTP can help. Contact us today to learn how partnering with PTP can accelerate your customer experience, visit www.performancetechnology.com

About WS iNet®

WS iNet, a Working Solutions company, innovates and hosts intelligent, on‐demand contact center technology. Partnering with clients requiring flexible, robust, cost‐effective solutions, WS iNet supports optimum customer engagement, satisfaction and loyalty. Founded in 1996, Working Solutions was the first company to utilize an entire workforce of home‐based customer sales and service agents. Today, with a community of more than 100,000 registered agents, Working Solutions improves results and controls costs by providing the right people and technology delivered at the right time. Services include Agents OnDemand® and multichannel, social and mobile engagement tools. For more information on WS iNet, visit www.wsinet.com. To learn more about Working Solutions, visit www.workingsolutions.com.

Media Contacts

Jeff Baum
Healy Corporate Communications
214.415.8220, jeff@healycorp.com

Carrie Corcoran
Working Solutions
972.202.5680, ccorcoran@workingsol.com

Lynn Olson
Performance Technology Partners, LLC
415‐235‐7758, lynn.olson@performancetechnology.com

Download