ENTERPRISE CX SOLUTIONS REQUIRE
360° SOLUTIONS

Customers demand efficient, personalized experience across channels. Answer their demands with an enterprise-wide approach to customer experience.

Digital

As digital adoption expands across generations, we help you transform your digital presence.

We empower you with a future-proof digital strategy, proven development methodology and comprehensive technology integration to introduce or expand your mobile, web (chat), social and analytics solutions.

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Unified
Desktop

Gain a 360° view of your customers with a Unified Desktop. Provide your marketing, sales and contact center personnel a complete view of the customer across channels with a single login.

With an adaptive desktop, you can customize your front-end dashboard to meet your needs of providing consistent, efficient and personalized communication that engages your customers.

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Self Service

Self Service is increasingly more popular as buyers want control over their purchase process and level of support. Additionally, digital communities continue to change the way we do business.

No longer is Self Service the IVR that holds you captive; it’s a way for your customers to handle their purchases and services the way they want in their channel of choice. From DIY auto repair shops to Air B&B apartment sharing, the trend to self-serve through a community enables organizations to empower their customers and also decrease service costs.

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Proactive
Communication

We bring strategy, efficiency and results to proactive, omni-channel communication.

Our consultants partner with you, so you can provide personalized, automated communication when your customers want it, in their channel of choice. Save costs and increase engagement with a proactive IVR, Dialer, SMS, E-mail, or Mobile solution.

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Knowledge
Management

There is a whole host of knowledge spread throughout organizations, but without capturing it, distributing it and effectively utilizing it, the value of that knowledge diminishes significantly.

PTP designs and integrates solutions that will harness that collective knowledge, share it across databases and divisions, and bring it to the forefront of your organization.

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Case & Issue
Management

We provide cross-channel, front and back office Case & Issue Management solutions and help optimize business processes across the enterprise to increase workforce efficiency and shorten case resolution time.

Using a Case & Issue Management solution, cases can be viewed, assigned, escalated and updated by a variety of stakeholders throughout the enterprise in a manner that is transparent to the customer.

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BUSINESS INTELLIGENCE &
ANALYTICS

With a breadth and depth of CX solution knowledge, we help you effortlessly implement leading tools and solutions to enable visibility into your organization, whether that is integration to an enterprise warehouse or built using custom report. We understand how necessary it is to gain a unified view of your customers, so you can understand their needs and wants across your organization.

Business Intelligence & Analytics empowers you to tackle and prioritize the big data that inundates your organization, so you have real-time reports tailored to your business needs. Actionable insight from reporting enables you to make knowledge-driven decisions and connect with your customers in a meaningful, personalized way.

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Infrastructure

There are advantages and disadvantages to a premise and cloud based Infrastructure. Depending on your business drivers and needs, we work with you to make an educated decision about which CX Infrastructure is right for you.

More and more, Infrastructure must be integrated to support multiple business units and objectives.

We build CX solutions in the cloud, on premise or with a hybrid model. As system integrators, we specialize in back-end integration with experience designing and deploying open standards-based solutions.

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TALK WITH US ABOUT OUR ENTERPRISE CX SOLUTIONS Contact Us