Contact Center Home Agent Deployment Tips and Techniques

Contact Center Home Agent Deployment Tips and Techniques

Ross Hartford Ross Hartford | Monday, March 23, 2020

Agents typically work in shifts in a contact center and are physically present in the building to accept interactions.  With the restrictions currently placed on gatherings and to promote employee health, many contact centers are moving to allowing / requiring agents to work from home.

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What Contact Centers Can Learn From the Best Airport Lounges

What Contact Centers Can Learn From the Best Airport Lounges

Mark Pendolino Mark Pendolino | Thursday, August 2, 2018

For many people, air travel is stressful. From long lines at security to crowded terminals to delayed or even cancelled flights, getting from point A to point B is becoming increasingly pressure-filled. And when you consider that according to the International Air Transport Association (IATA), the number of air travelers will increase from 4 billion in 2017 to 7.8 billion in 2036, it’s clear that flying isn’t going to become any less stressful in the near future.

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