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Customer Journey Map
Why You Can’t Improve CX Without a Customer Journey Map
How important is customer experience (CX)? According to a report from the Temkin Group, an organization with $1 billion in annual revenue ...
Crystal Collier of PTP
Podcast: PTP’s Crystal Collier on Learning, Listening, and CX Leadership
Crystal Collier is no stranger to the customer experience (CX) realm. And she has a lot of valuable insight to share. She ...
Financial Services and CX
Why Financial Services Firms Need a CX Strategy
Every industry has been tremendously impacted by the advent of the smartphone, but few more than the financial industry. Phones and even ...
What Contact Centers Can Learn From the Best Airport Lounges
For many people, air travel is stressful. From long lines at security to crowded terminals to delayed or even cancelled flights, getting ...
10 Metrics That Matter in Customer Experience
The data shows it all, and it's rapidly changing. Are you keeping up?  We al know that the customer experience (CX) is ...
PTP-The Top 5 Ways to Optimize Your Contact Center
The Top Five Ways to Optimize Your Contact Center eBook
The contact center is constantly evolving. With it ever more apparent that the customer experience (CX) is the top competitive differentiator - ...
The Difference Between Customer Experience and Customer Service
Customers are the chief drivers for business. Without them, operations simply wouldn't exist. Having top-notch products and services along with a way ...
The Top 3 Challenges to Providing Great Customer Experiences
When it comes to selling both B2C and B2B products and services, customer experience is rapidly becoming the deciding factor for buyers. ...

7 Innovative Ways to

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