Making Self-Service Work for your Customers

Making Self-Service Work for your Customers

Mark Pendolino Mark Pendolino | Wednesday, January 29, 2020

A photo of shopping baskets at a Sephora recently went viral. Grab a red basket and it means “I would like to be assisted“, and a black basket indicates “I would like to shop on my own“. Indicators of the new customer self-service reality.

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