Podcast: PTP’s Crystal Collier on Learning, Listening, and CX Leadership

Crystal Collier is no stranger to the customer experience (CX) realm. And she has a lot of valuable insight to share.

Crystal Collier of PTPShe has held roles such as VP of Marketing Services, overseeing a team of customer service professionals, worked as CEO for CX Solutions, formerly TARP Worldwide, a company that has been helping companies improve their customer experience for more than 40 years, and spent nearly three years at EA Games, a client of PTP, where she was responsible for defining the Worldwide Customer Experience strategy to deliver programs that created amazing experiences for EA players. 

We’re now incredibly fortunate to have Crystal as an Executive Consultant at PTP, helping our clients develop strategic CX solutions across a broad spectrum of industries.

Women in CX Leadership Podcast

Recently, Crystal was a special guest on Chad Daniels “Customer Driven” podcast, which focuses on everything CX.

She provided her thoughts and insight into topics like:

  • The types of technology CX leaders need to consider
  • Her journey into the CX profession
  • Why it’s so important to listen and communicate from different perspectives
  • Advice to professionals who are looking to expand CX, both in their organizations and in leadership

 

Check out the podcast now: Customer Driven with Chad McDaniel

More CX Insight

If you’re looking to learn more on how you can advance CX in your role, or just want to get some new ideas, please visit our Resources page. You can also Contact Us at any time to share your CX initiatives and challenges, and see where PTP can help you to improve your customer’s experience.

Mark Pendolino

Authored By Mark Pendolino

Mark Pendolino is the Director of Marketing at PTP, overseeing the creation of customer experience content focused on helping organizations discover best practices for evolving the customer journey. Prior to PTP, Mark managed teams for companies such as Microsoft, Smartsheet, Fujitsu, and Parsons Brinckerhoff. Mark holds a master’s in Communication in Digital Media from the University of Washington, and a bachelor’s in Technical Communications from Metropolitan State University of Denver. In his downtime, Mark likes to thrash a bit on the drumkit and pretend he’s a rock star.

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